We use a ‘hub-and-spur’ model that involves a core strategic team working on the high-level strategy and planning, while the practical, on-the-ground project implementation and roll-out is done using carefully vetted providers and specialists.
We often get involved with our clients when they’re at the start of a substantial programme of change and in need of a strategic partner to support them through it. We’ve also joined projects at various points along the journey, whether it’s starting with a ‘green field’ opportunity or salvaging a first project that has gone wrong or simply run out of steam.
If we get the opportunity, we like to come on board soon after a business issue has been identified but before any action has been taken. At this point, all options are on the table, but they require a systematic, strategic and often creative approach to navigate successfully, avoiding the pitfalls, blind alleys and budget wastage that can easily happen.
Because we have a deep knowledge of the areas we’re operating in (brand, marketing & communications, web, IT, CRM among others), which are often complex and technical, we are able to source vendors and partners much more effectively. This is because we talk their language and can scope and specify a project much more accurately. We weed out the good from the not-so-good and choose the supplier that’s most suited to each project.
By getting the choice of supplier right first time, we protect our client’s budgets and ensure they are getting the right service at the right price. Through disciplined project management, we also keep a tight reign and a close eye on every project, and remain intimately involved until it’s delivered.